Terms of service

This website is operated as Puppyroo Fashion. These terms apply to use of our online store and orders placed through it. Contact us at info@puppyroola.com or +1 213-744-9970, 321 E 11th St, Los Angeles, CA 90015, USA.

Products and orders

Read the product description, material details, size information and care instructions before ordering. Pet accessories must be selected and used with your pet’s comfort and safety in mind. Colors may appear differently across displays. We do not guarantee an item will fit based on breed or weight alone.

Please provide accurate order and delivery information. An order confirmation acknowledges receipt. If we cannot fulfill an order or discover a material listing error, we will contact you and provide the applicable cancellation or refund options. We will not substitute an item without your agreement.

Prices and payment

Prices are in US dollars. Applicable taxes, if any, and the final total are shown at checkout before payment. Standard US shipping is free, with no minimum purchase. Available payment options are those displayed in the secure checkout; do not send payment card details by email.

Shipping, returns and cancellations

Handling is 1–2 business days and standard transit is estimated at 3–5 business days. See our Shipping Policy. Returns may be requested within 30 calendar days of delivery, subject to our Refund Policy. Contact us promptly for cancellations or exchanges; these depend on order status and availability.

Site use and privacy

Do not use this site unlawfully, interfere with its operation or misuse content or customer information. Our Privacy Policy explains how personal information is processed in connection with the store.

Your rights and updates

Nothing in these terms excludes rights or remedies that cannot be excluded under applicable law. We may update these terms for future use of the site. The terms presented when you place an order apply to that order, subject to applicable law.