Payment Policy

Orders are charged in U.S. dollars (USD). Available payment methods are shown at checkout. We accept only the methods currently offered there.

Review the order total, including any applicable taxes, before placing your order. Standard U.S. shipping is free with no minimum purchase.

If a payment is declined, verify your billing details or contact your payment provider. Please do not send card numbers or other sensitive payment information by email.

For order cancellations or payment questions, contact info@puppyroola.com or +1 213-744-9970. Cancellation depends on order status. Approved refunds are issued to the original payment method within 3–5 business days after returned goods are received and inspected; your payment provider may require additional time.