FAQ

Where do you ship?

We ship within the United States. Standard shipping is free on every order with no minimum purchase.

How long does delivery take?

Handling takes 1–2 business days, followed by 3–5 business days in transit after shipment. The estimated total is 4–7 business days. Business days are Monday–Friday, excluding holidays. Orders after 15:00 Pacific Time start processing the next business day. Delivery dates are estimates, not guarantees.

How should I choose a size?

Measure your dog and compare the measurements with the chart on the individual product page. Do not choose by breed alone. Bandana dimensions describe the flat fabric, not a fitted neck circumference; allow enough fabric for a comfortable tie.

How should I care for these accessories?

Follow each product’s care instructions and sewn-in label. Use accessories under supervision and remove them for sleep, crate time, rough play, or if damaged or uncomfortable.

Can I return or exchange an item?

Contact us within 30 calendar days after delivery. Items must be unused, unwashed and in original condition with packaging and tags. Buyer-remorse return postage is paid by the customer; we cover postage for our error or a defective item. No restocking fee applies. Exchanges and cancellations depend on order status and available stock. See our Refund Policy.

Where is my order?

Use the tracking link in your shipping confirmation. For help, contact info@puppyroola.com with your order number. Tracking can take time to update after a label is created.

How can I contact you?

Email: info@puppyroola.com
Phone: +1 213-744-9970
Contact and opening hours