Refund policy

You may request a return within 30 calendar days after receiving your order. Items must be unused, unwashed and in their original condition, with the original packaging and tags.

How to return

Email info@puppyroola.com or call +1 213-744-9970 with your order number and the items you wish to return. We will provide return instructions. Return address: Puppyroo Fashion, 321 E 11th St, Los Angeles, CA 90015, USA. Please contact us before sending a return so it can be matched to your order.

Return shipping and fees

For a change of mind or an unsuitable size, you pay the return shipping cost. If we send a wrong or defective item, we cover the reasonable return shipping cost and arrange instructions with you. There is no restocking fee.

Damaged or incorrect items

Please contact us within 14 days of delivery with your order number and clear photos if an item arrives damaged, defective or incorrect. This contact window does not limit any rights you have under applicable law.

Refunds

After we receive and inspect an eligible return, we issue the refund to the original payment method within 3–5 business days. Your bank or payment provider may need additional time to post it. We will let you know if an item does not meet the return conditions and explain why.

Exchanges and cancellations

Contact us to request an exchange. Availability and next steps depend on the requested item and stock; an exchange is not guaranteed. Contact us promptly for cancellation requests, which depend on order status. Once dispatched, the return process applies.

Help

Puppyroo Fashion
info@puppyroola.com
+1 213-744-9970
321 E 11th St, Los Angeles, CA 90015, USA